Eternal Knot Heart Necklace

At Aeinora, we want you to be completely happy with your purchase. If for any reason you are not satisfied, please review our policy below to understand how returns and refunds work.

1. Return Eligibility

• You may request a return within 7 days from the date of delivery.
  
• Items must be unused, unworn, and in the same condition as received.
  
• Jewellery must be returned with all original packaging, tags, and accessories.
  

2. When Returns Are Accepted

We accept returns in the following cases:

• Wrong item delivered
  
• Defective or damaged item
  
• Quality issue
  

Please notify us within the return window with clear photos or videos showing the issue.

3. How to Initiate a Return

To start a return:

1. Contact our Customer Support at support@aeinora.com or WhatsApp us at (+91) XX XXXXX XXX with your order number and concern.
   
2. Our team will review and guide you on the next steps.
   

4. Return Shipping

• Return shipping costs are borne by the customer, unless the item was received damaged or incorrect.
  
• Use a reputable courier service with tracking to send the item back to us.
  

5. Refunds

• Once the returned item is received and inspected, we will notify you of approval.
  
• Approved refunds will be processed to the original payment method within 7–10 business days.
  
• Sale or discount items may be subject to original purchase terms.
  

6. Exchanges

• Exchanges may be offered for the same product (if available) or for another item of equal value.
  
• Exchange availability depends on inventory.
  

7. Non-Returnable Items

• Customized or personalized pieces (made per specification).
  
• Items that show signs of wear, misuse, or missing original packaging.
  

If you have any questions about eligibility or return steps, we are always here to help!

Your Aeinora jewellery is designed to last and dazzle — with the right care, it can stay beautiful for years. Follow these simple tips to keep your pieces looking their best:

1. Avoid Moisture & Chemicals

• Keep jewellery away from water, sweat, perfumes, lotions, and hairspray.
  
• Remove jewellery before bathing, swimming, exercising, or sleeping.
  

2. Cleaning

• Gently wipe with a soft, dry cloth after each use to remove oils and dust.
  
• Avoid harsh chemicals, brushes, or abrasive materials that can damage plating or stones.
  

3. Storage

• Store pieces in a dry, cool place.
  
• Keep each item in its original box or individual pouch to prevent scratches and tangling.
  
• Avoid storing multiple pieces together without separators.
  

4. Wear with Care

• Put on your jewellery last (after makeup and perfumes) and take it off first (before undressing).
  
• Be gentle with clasps and delicate elements — they are designed for elegance, not force.
  

5. When Not In Use

• Remove jewellery when performing household chores or handling harsh substances.
  
• For extended periods, keep pieces in an airtight pouch to reduce oxidation.